Privacy Policy

1. Introduction

KasihSalur ("we", "us", "our") is committed to protecting the personal information of individuals who contact us, use our website, or engage our residential plumbing services. This Privacy Policy explains how we collect, use, store, and protect your personal data.

This policy applies to personal data collected through our website at kasihsal.pro and through direct contact channels including phone and email. It is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have any questions about how we handle your data, contact us at [email protected].

2. Personal Data We Collect

We collect personal data only when you voluntarily provide it to us — primarily through our contact form or by calling or messaging us directly. The data we may collect includes:

• Full name
• Email address
• Phone or WhatsApp number
• Home address (for service scheduling)
• Description of the plumbing problem you wish to resolve

We also collect limited non-personal technical data automatically, such as browser type and pages visited, through analytics tools. This data cannot be used to identify you individually.

Legal basis: We process personal data on the basis of your consent (when you submit the contact form) and for the performance of a service contract (when a booking is confirmed).

Retention: Contact enquiry data is retained for up to 24 months. Service job records are retained for up to 7 years for accounting and legal purposes.

3. How We Use Your Data

Your personal data is used solely for the following purposes:

• To respond to your enquiry and confirm service bookings
• To coordinate appointments and communicate arrival details
• To issue receipts and maintain service records
• To follow up on completed work where relevant
• To improve our website based on anonymous usage data

We do not use your personal data for unsolicited marketing communications. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Data Protection Measures

We implement appropriate organisational and technical measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all web communications
• Access to personal data limited to staff who need it for their role
• Customer contact details not stored on mobile devices beyond appointment confirmation
• Secure deletion of data past retention periods

In the unlikely event of a data breach affecting your personal information, we will notify affected individuals as required under applicable Malaysian law.

5. Cookies

Our website uses cookies to remember your preferences and understand how visitors use the site. Cookie categories used include essential cookies (required for basic site function), analytics cookies (anonymised usage data), and preference cookies. You can manage your cookie preferences at any time via our Cookie Policy page.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent to data processing (where applicable)
• Request erasure of your personal data (subject to legal retention requirements)
• Object to processing that is not necessary for service delivery

To exercise any of these rights, contact us at [email protected]. We will respond within 21 calendar days. If you have an unresolved concern, you may contact the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my.

7. Third-Party Links

Our website may contain links to external pages or embedded tools such as Google Maps. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any external site you visit from ours.

8. Children's Privacy

Our services and website are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal data to us, please contact us so we can delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact

For any privacy-related enquiries:

KasihSalur
67, Jalan SS 2/24, 47300 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 17-625 8493